Customized Designs offers a lifetime warranty on all of it's products which is unrivaled in the industry.
What we cover:
- Defects in materials and workmanship for life
- All aspects of our lighting systems - LED Lighting, Power Supplies, Controllers etc. for life
- Shipping charges for replacement parts for the first year
What we do not cover:
- Shipping charges beyond one year - All shipping charges to/from must be
paid for by the customer after the first year
- Installation Labor - If the customer is unable to make the necessary repairs themselves and hires a contractor or electrician we will not reimburse for the costs of those services.
However we will always make the repairs to a product if it is sent back to us
- Batteries - Because battery life is dependant on use and treatment we can not cover batteries for any duration
- Any major damage not as a result of shipping. IE abuse, neglect or accidental.
In order to receive replacement parts and service the customer must provide proof of the original purchase with an invoice or web order number. If the original documentation is not available we will attempt to confirm purchase by other means.
*Due to the high costs of shipping our products, we do not replace entire units for defects in lighting components unless the customer pays for shipping/packing costs
**Lifetime Warranty is only applicable to orders placed after 1/1/12. Any orders placed before 2012 will have a standard one year warranty.